FAQs

Frequently Asked Questions – TrendTrolly

Last updated: May 3, 2026

Orders & Payment

1. Main order kaise place kar sakta/sakti hoon?
Website par product select karein > Size/Color choose karein > Add to Cart > Checkout par apna naam, address, phone number daal kar order confirm kar dein.

2. Aap kaun se payment methods accept karte hain?
Hum Cash on Delivery (COD), JazzCash, Easypaisa, aur Bank Transfer accept karte hain.

3. Kya COD par extra charges hain?
Nahi, COD bilkul free hai. Rs. 2,000 se kam ke order par Rs. 200 delivery charges hain. Rs. 2,000 se upar free delivery hai.

4. Kya advance payment karni parti hai?
Normally nahi. Lekin Rs. 5,000 se upar ke COD orders par confirmation ke liye kuch advance mang sakte hain.

Shipping & Delivery

5. Order kitne din mein deliver hoga?
Order 1-2 din mein process hota hai. Karachi/Lahore/Islamabad mein 2-3 din, baaki cities mein 3-5 din, aur remote areas mein 5-7 din lagte hain.

6. Main apna order track kaise karun?
Jab order ship hoga, hum aap ko WhatsApp/SMS par tracking ID bhej denge. Aap TCS ya Leopards ki website par wo ID daal kar track kar sakte hain.

7. Agar main ghar par na hun to?
Courier wala aap ko call karega. Agar 2-3 attempts ke baad delivery na ho to parcel wapas aa jata hai. Us case mein dobara delivery ke charges lag sakte hain.

Returns & Exchange

8. Agar product pasand na aaye to wapas ho sakta hai?
Pasand na aanay par return nahi hota. Sirf agar product damaged ho, defective ho, ya ghalat item aa jaye to 7 din ke andar exchange/return ho sakta hai.

9. Return/Exchange ka process kya hai?
Product receive karne ke 7 din ke andar humein WhatsApp 03155765508 par order number aur issue ki photos bhejein. Approval ke baad hum pickup arrange karenge. Item original condition mein hona chahiye with tags.

10. Refund kab milega?
Item receive aur check hone ke baad 7-10 working days mein refund process hota hai. COD orders ka refund bank transfer ya JazzCash se hota hai.

11. Sale items return ho sakte hain?
Nahi, discount/sale wali items aur accessories hygiene reasons ki wajah se return nahi hoti.

Products & Sizing

12. Product ki photos real hain?
Ji haan, hum koshish karte hain ke original photos lagayein. Lekin screen ki settings ki wajah se color 5-10% light ya dark lag sakta hai.

13. Size kaise choose karun?
Har product ke page par Size Chart diya hua hai. Agar phir bhi confusion ho to order se pehle humein WhatsApp 03155765508 par message karein, hum guide kar denge.

Account & Support

14. Kya account banana zaruri hai?
Nahi, aap guest checkout se bhi order kar sakte hain. Account banane ka faida ye hai ke aap order history dekh sakte hain.

15. Agar mera sawal yahan nahi hai to?
Aap humein WhatsApp 03155765508 par message karein ya info@trendtrolly001@mail.com par email karein. Hum 24/7 available hain.